Terms of Service

These Terms of Service ("Terms") govern your access to and use of InnLead.ai (the "Service"), operated by Clearmont Digital LLC, a Wyoming, USA limited liability company, trading as InnLead.ai ("InnLead.ai", "we", "us"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and account

The Service is intended for businesses and authorized representatives of businesses. You must be at least 18 years old and have the authority to bind the company you represent. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2. What the Service does

InnLead.ai surfaces hotel renovation, construction, and procurement signals, matches them to your product catalog, generates draft outreach, and routes it through your own connected mailbox. You remain the sender of every email. You review and approve outreach before it is delivered, except where you have explicitly enabled automated send features. Some features depend on third-party providers (Google, Microsoft, AI model providers) and may be modified or discontinued by those providers.

3. Your data and content

You retain all rights to the product catalog, brand assets, contact lists, and other content you submit ("Customer Content"). You grant InnLead.ai a non-exclusive, worldwide, royalty-free license to host, process, transform, and display Customer Content solely to operate and improve the Service for you. We do not sell Customer Content, and we do not use Customer Content to train foundation models.

You represent that you have all rights necessary to provide Customer Content to the Service and that doing so does not violate any contract, intellectual property right, privacy right, or applicable law.

4. Acceptable use

You agree not to use the Service to:

• send unlawful, deceptive, harassing, defamatory, or abusive communications;
• target individuals (consumers) for unsolicited promotional email — the Service is built for business-to-business outreach to corporate contacts in legitimate professional roles;
• send messages without a clear sender identity, valid postal address, or working opt-out where required by applicable law (including the U.S. CAN-SPAM Act, Canadian CASL, and EU/UK GDPR requirements);
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• upload content that infringes intellectual property rights or violates privacy or publicity rights;
• attempt to circumvent rate limits, security controls, or any access restrictions of the Service;
• reverse engineer, scrape, or extract the Service's models, prompts, or proprietary data, except as expressly permitted; or
• use the Service to build or train a competing product.

You are solely responsible for the lawfulness of the outreach you send through the Service, including compliance with marketing, anti-spam, and data-protection law in the recipient's jurisdiction.

5. Connected mailboxes

When you connect a Gmail or Microsoft 365 account, you authorize InnLead.ai to send messages from that account and to read direct replies to those messages for sentiment classification. You can revoke this access at any time from your provider's account settings. We follow each provider's API terms.

6. Fees and billing

Pricing is published on the Service or set out in an order form. Fees are billed in advance on a monthly or annual basis depending on the plan you select. Fees are non-refundable except where required by law or expressly stated in an order form. Plans renew automatically until canceled. You may cancel at any time; cancellation takes effect at the end of the current billing period. Taxes, if applicable, are your responsibility.

7. Free, beta, and early-access features

Features marked "free", "beta", "early access", or "preview" are provided as-is for evaluation. We may modify, restrict, or discontinue them at any time without notice and without liability.

8. Intellectual property

InnLead.ai, the Service, its underlying software, AI agent designs, prompts, evaluation harnesses, and all related intellectual property remain the exclusive property of Clearmont Digital LLC and its licensors. No rights are granted to you other than the limited right to use the Service in accordance with these Terms.

9. Third-party services

The Service integrates with third-party services (including Google Workspace, Microsoft 365, Stripe, AI model providers, and external data sources). Your use of those services is governed by their own terms. We are not responsible for the acts or omissions of third parties.

10. Confidentiality

Each party may receive non-public information from the other ("Confidential Information"). The receiving party will use Confidential Information solely to perform under these Terms and will protect it with the same degree of care it uses for its own confidential information, but no less than reasonable care. This obligation does not apply to information that is publicly available, was already known, was independently developed, or is required to be disclosed by law.

11. Term and termination

These Terms remain in effect while you use the Service. You may cancel at any time from your account or by contacting us. We may suspend or terminate the Service if you breach these Terms, if your use creates a security or legal risk, or for non-payment. On termination, your right to access the Service ends; we will return or delete Customer Content as set out in our Privacy Policy.

12. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL DELIVER ANY SPECIFIC COMMERCIAL OUTCOME (INCLUDING MEETINGS, REPLIES, OR REVENUE).

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (b) USD 100.

14. Indemnification

You will defend, indemnify, and hold harmless InnLead.ai and its affiliates from any claim, loss, or expense (including reasonable attorneys' fees) arising out of (a) your Customer Content, (b) outreach you send through the Service, or (c) your breach of these Terms or violation of applicable law.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. Any dispute arising out of or related to these Terms will be brought exclusively in the state or federal courts located in Wyoming, and the parties consent to the jurisdiction of those courts. Nothing in this section limits either party's right to seek injunctive relief for misuse of confidential information or intellectual property.

16. Changes

We may update these Terms. Material changes will be announced on this page with an updated "Last updated" date and, where required by law, through direct notice. Continued use of the Service after a change indicates acceptance.

17. Contact

Clearmont Digital LLC, trading as InnLead.ai
Email: hello@innlead.ai
See also our Privacy Policy.