Frequently Asked Questions

We help hotel product suppliers find hotels that are actively renovating, building, or sourcing — then automatically match your products to those projects and deliver personalized outreach to the right procurement contacts. Think of it as a full-time sales intelligence team that monitors the entire hospitality market 24/7, powered by 12 specialized AI agents.

Our Signal Scanner monitors 10+ source types daily: hotel industry publications (Hotel Dive, Skift, LODGING Magazine), brand press rooms (Marriott, Hilton, Hyatt, IHG, Accor), LinkedIn company pages, job postings, construction permits, and Google News. Our NLP Engine then extracts structured intelligence from each signal — hotel name, renovation scope, budget, timeline, and which product categories are needed.

When you upload your catalog, we extract every specification, price point, and target segment. When a renovation signal comes in, the Product Matcher compares the hotel's needs against your catalog using both hard filters (hotel segment, geography, renovation scope) and semantic matching. Each match gets a confidence score and a specific pitch angle — not just 'this hotel is renovating' but 'this hotel needs lobby lighting for a 2,800 sqm restoration and your bespoke chandeliers match the European heritage spec.'

Our Email Writer AI generates each introduction from scratch using three inputs: the renovation signal (what the hotel is doing), your product data (what you sell), and the contact's role (who they are). Every email is unique — referencing the hotel's actual project, timeline, and requirements. You review and approve every email before it sends. We never send without your explicit approval.

No — and this is a critical differentiator. Emails are sent directly from YOUR Gmail or Microsoft 365 account via secure OAuth connection. The hotel receives an email from your-name@your-company.com, not from a third-party platform. This means your existing domain reputation carries the email, deliverability is higher, and replies land in your own inbox. We never touch your password — we use the same OAuth flow that apps like Calendly use.

Replies land in your inbox like normal. Our Sentiment Analyzer reads the reply tone and intent — interested, requesting samples, asking for a meeting, or declining. Positive replies are flagged immediately in your dashboard. If a meeting is requested, the Meeting Scheduler helps extract availability and generate a booking link. You're always in control of the conversation.

Three things: (1) Your product catalog — PDF, spreadsheet, or website link. Our NLP Engine extracts everything automatically. (2) A Gmail or Microsoft 365 email account to connect for sending. (3) 15 minutes for a setup call where we configure your target markets, hotel segments, and product categories.

Signals start flowing within 24 hours of setup. The first product matches and draft emails are typically ready within 48-72 hours. Actual meetings depend on your product category and timing — renovation cycles are project-based, not instant. Most suppliers see their first qualified conversations within 2-4 weeks.

Not required. InnLead.ai has its own opportunity pipeline where you can track signals, matches, outreach, and meetings. But if you use Salesforce, HubSpot, or Pipedrive, our CRM Integration agent can sync contacts, meetings, and pipeline data via webhook. We also support CSV export at any time — your data is never locked in.

Yes, and we strongly recommend it. We suggest setting up a secondary sending domain like outreach.yourcompany.com or mail.yourcompany.com. This protects your primary domain reputation while still looking professional. We'll walk you through DNS setup (SPF, DKIM, DMARC) during onboarding.

We currently monitor 2,400+ properties across 25+ countries, with a focus on luxury, upper-upscale, and upscale segments. Our Hotel Database grows continuously as new signals are detected. We track property details, brand affiliations, renovation history, ownership, and procurement contacts.

Our Contact Discovery agent finds procurement directors, GMs, and purchasing leads through multiple verified channels. Every email is verified through ZeroBounce before any outreach. We never send to unverified or guessed email addresses — that protects your domain reputation and ours.

Every signal includes a confidence score and source evidence — the exact text snippet and source URL where the information was found. You can see why we flagged a hotel and judge for yourself. At MVP, every signal goes through a human review queue before triggering any outreach. We don't send emails based on weak signals.

Nine types: full property renovations, new builds, brand conversions (e.g., independent hotel joining Marriott), ownership changes, GM changes (often trigger refreshes), PIP deadline compliance, soft refurbishments, restaurant/spa expansions, and technology upgrades. Each type indicates different product needs and urgency levels.

Hotel and signal data is shared across the platform — this is a network effect that makes the intelligence better for everyone. But your product catalog, campaigns, emails, matches, and pipeline are completely private to your account. We use database-level security (Row Level Security) to enforce this — not just application logic. Other suppliers cannot see your products, outreach, or conversations.

We take deliverability seriously — it's a first-class product module, not an afterthought. Safeguards include: conservative daily sending limits with gradual warmup, pre-send linting that catches spam triggers before sending, strict suppression lists, verified-only email addresses, and your approval on every email. We also recommend using a secondary sending domain to add an extra layer of protection.

We start conservatively — typically 10-20 emails per day per connected account — and increase gradually over 2-4 weeks based on engagement metrics. The Deliverability AI monitors bounce rates, reply rates, and inbox placement continuously. If it detects any reputation risk, it automatically reduces volume. You can also set your own hard daily cap.

Yes, always. Every AI-generated email goes into a review queue in your dashboard. You can approve, edit, or reject each one. During early access, human approval is mandatory — no email sends without your explicit sign-off. As you build confidence in the system, you can optionally auto-approve emails that pass all quality checks.

Every email includes a working unsubscribe mechanism. We maintain a global suppression list — once someone opts out, they're blocked across all campaigns. For GDPR regions, we process data under legitimate interest for B2B prospecting (standard in the industry) and honor all data subject requests. Our audit log tracks every action for compliance review.

We support 8 categories that cover the hotel procurement spectrum: Lighting (decorative, architectural, outdoor), Furniture & FF&E (casegoods, upholstery, custom), Textiles & Linens (bed, bath, drapery), Amenities (bath, in-room, sustainable), Smart Technology (locks, IoT, controls), Kitchen & Buffet (commercial kitchen, buffet equipment), Fitness & Spa (gym equipment, treatment rooms), and AV & Conference (meeting room tech, entertainment systems).

Yes. In fact, smaller suppliers often benefit more because they lack the sales team and trade show budget of larger competitors. InnLead.ai levels the playing field — your AI agents work 24/7 finding opportunities that you'd never discover manually. The Starter plan is designed for suppliers testing new markets with a focused product range.

Growth and Enterprise plans include regional or global category exclusivity. This means if you sell luxury bathroom fixtures and hold exclusivity for the Middle East, no other luxury bathroom fixture supplier can use InnLead.ai to reach hotels in that region. This prevents the platform from playing your competitors against you.

An AI introduction is a fully personalized email — generated from the hotel's specific renovation project, matched to your products, and addressed to a verified procurement contact. It's not a mail merge template. Each one references the hotel's actual project scope, timeline, and needs. The plan limits (200/500/unlimited) indicate how many unique hotel introductions the system generates per month.

The Starter plan runs the core pipeline: Signal Scanner, NLP Engine, Hotel Database, Product Matcher, Contact Discovery, and Email Writer. The Growth and Enterprise plans add the full system: Deliverability AI (reputation protection), Sentiment Analyzer (reply classification), Follow-up Engine (multi-touch sequences), Meeting Scheduler, Analytics Engine, and CRM Integration.

No long-term contracts. Monthly billing. Cancel anytime. We're confident enough in the value to not lock you in. During early access, the first month is free so you can see real results before paying.

We never see or store your email password. We use OAuth 2.0 — the same secure authorization protocol used by Google and Microsoft for third-party apps. Your access tokens are encrypted at rest using column-level encryption (pgsodium). You can revoke access anytime from your Google/Microsoft account settings, and our access is immediately terminated.

All data is stored in Supabase (PostgreSQL) with full encryption at rest and in transit. Infrastructure runs on Vercel (frontend) and Railway (AI workers), both SOC 2 compliant. We do not share, sell, or expose your product data, campaign data, or client information to any third party.

Yes, anytime. Full CSV export of your contacts, signals, matches, emails, and pipeline data. Your data belongs to you. If you cancel, we retain your data for 30 days (in case you change your mind), then permanently delete it upon request.